Good Customer Service!!

As a daughter of a small business owner I am extremely careful about where I spend my money. As a rule I tend to dislike big chains, since they are what put my dad's store out of business but obviously in today's consumer market it is impossible to avoid those kinds of stores. That being said I try very hard to only support the chains that seem to embrace a customer-oriented approach. Luckily I was recently given wonderful customer service at  a store I frequent regularly and I felt they deserved some kudos!

To understand where I was coming from with this problem let's back up a little to right after my birthday (so end of February) when I decided to take some of my birthday money from Mom and Dad Grant and buy myself a kindle. After doing some research I discovered that the price online is the same as in the stores and since I tend to be impatient I decided to head to Target and buy my kindle! At the time I opted out of the 2 year extended warranty because normally those are a waste of money....Fastforward to last weekend when Meg and I went to D.C..  I never got a case for my kindle (mostly because I was saving that as an easter idea in case the bunny needed some options) so I just tucked my kindle into my suitcase and went on my merry way. Everything was fine until I got home and went to unpack on Tuesday and discovered a crack in the kindle screen. It wasn't unusable but it was certainly aggrivating to try to read. Needless to say I spent Tuesday night berating myself for being a bull in a china shop with valuable things. I had long ago thrown away the original box and receipt leaving me with what I felt like were no options.

After some coaxing by Meg on Wednesday I headed to Target to see if there was anything I could do. I never expected  what happened next. I figured that to accomplish anything I'd have to put up quite an argument and I was prepared with facts about the return policies of other stores that sold kindles. To my great surprise I walked in, explained the problem, and was immediately given a new kindle as an exchange. No questions asked (other than if I had the card I originally charged it on since that was how they tracked it without a receipt). At this point I did opt for the extended warranty ($17 for 2 years) and walked out of the store an extremely satisfied customer.

So kudos to Target for truly putting the customer first!

Courtney